Cookie & privacy policy

This page was last updated on 30 March 2018.

We are aware that you put your trust in us. We therefore see it as our responsibility to protect your privacy. On this page, we let you know what data we collect when you use our website, why we collect this data and how we use it to improve your user experience. That way you understand exactly how we work.

This privacy policy applies to Vanomobil services. You should be aware that Vanomobil is not responsible for the privacy policies of other sites and sources. By using this website you indicate your acceptance of the privacy policy.

Vanomobil respects the privacy of all users of its site and ensures that the personal information you provide to us is kept confidential.

1. Protection of personal data
1.1. Vanomobil respects the law of 8 December 1992 on the protection of privacy in relation to the processing of personal data. 

1.2. GDPR legislation 2018.
Vanomobil is committed to moving towards 100% compliance with GDPR legislation in 2018. 

The GDPR legislation - General Data Processing Regulation -
is a new European legislative framework with direct effect
for the processing of personal data. It replaces the
European Privacy Directive.

This new legislation means new rights for data subjects and obligations for processors and controllers.

This privacy policy is just one of the many steps we are taking to this end. Upon request, we are happy to make available our documentation with measures taken.


1.3. Personal data Vanomobil 

1.3.1 Personal data processing agreement: newsletters

The recipient can unsubscribe from our newsletters at any time. After unsubscribing, this person will no longer receive newsletters or other promotional material from the sender: this data will be deleted from our database. Our development team ensures that an unsubscribe button is present.

To subscribe to our newsletter, the visitor goes through an opt-in procedure.


1.3.2 Personal data processing agreement: customer contact details

  • We use a CRM package for our customer management. In this we store - for as long as necessary - the following data of our existing customers: Family name, First name, E-mail address, GSM, City, Company
  • These data are only used for contact with the customer by e-mail, phone or mail. So not for promotional actions.
  • Vanomobil monitors the correctness of this data and contacts the relevant customers to check whether these data are still correct.
  • The customer can view this data at any time (see also: 2. View and modify personal data).
  • If a customer leaves Vanomobil, this data is kept for a maximum of 7 years. After that we remove them completely from our database.

What do we use your data for?

  • Requesting warranty from the manufacturers


  • A newsletter
  • An invitation to events
  • An invitation to a waterproofness check
  • A recall

Customer rights:

  • I give permission to be notified of a Vanomobil event
  • I give permission to be notified of a waterproofing check, recall or other activity concerning my motorhome
  • I give permission to receive a newsletter by email
  • I give permission to transfer my data to 3den (= manufacturer or supplier of my motorhome)
  • I do not want my data to be transferred to third parties 

1.3.3 Personal data processing agreement: cookie policy website

Vanomobil uses cookies on this website. A cookie is a simple small file sent with pages of this website [and/or Flash applications] and stored by your browser on your computer's hard drive.

We use this information to track how you use the website, to compile reports on website activity and to offer other services related to website activity and internet usage.

You can only delete cookies yourself, as they are stored on your computer. Please consult your browser's manual for this.

Through our website, a cookie is placed by the US company Google, as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. Google may provide this information to third parties if Google is legally required to do so, or insofar as third parties process the information on Google's behalf. We have no influence on this.

The information collected by Google is anonymised as much as possible. Your IP address is expressly not included. The information is transferred to and stored by Google on servers in the United States.

Through our website, Hotjar is also used. Hotjar also generates various cookies.
Hotjar is a set of analytics tools that help us collect qualitative data related to visitor behaviour on our website. This is then displayed in the form of heatmaps, graphs, ...


2. Consultation and modification of personal data

  • Customers and staff of Vanomobil can request their corresponding personal data at any time. Upon request, Vanomobil will provide the requested data - physical documents or online - as soon as possible.
  • The customer or employee can also request to amend and/or delete the data. 


3. In case of a data breach

  • In case of a data breach (situation where personal data are maliciously disclosed), Vanomobil appeals to Black and White Company, which in turn appeals to Combell - the processor.
  • A data breach must be reported to the Privacy Commission within 72 hours of discovery/perception (not the occurrence of). Our partner Combell assumes this responsibility as processor. 


4. Right of renunciation

Consumers do not have the right to renounce a purchase.

Although article 80 of the Trade Practices Act foresees a period of 7 working days for the consumer to renounce to the agreement, this renunciation right does not apply to contracts concluded via the website.

Pursuant to the Royal Decree of 18 November 2002, distance contracts relating to accommodation, transport, restaurant and leisure services are, under certain conditions, excluded from the scope of application of articles 79 and 80 of the Act of 14 July 1991 on commercial practices and consumer information and protection.

This exemption for the tourism sector was prompted by the specificity of the services provided in this sector and is in line with European directive on distance selling, which also provides for an exemption for services relating to accommodation, transport, the restaurant business and leisure.

5. Questions about our privacy policy?

We are constantly making every effort to comply with the new GDPR legislation.
If you have any questions about this privacy policy, please contact us:

Ter Donkt 38
8540 - Deerlijk
+32 [0]56 430 180
BE 0413.755.280